If you cannot find your reserved GoCar at its designated GoBase, please contact our Support Team via Live Chat in-app and notify them that the car is not there. The vehicle may be parked on a nearby street if there is limited parking spaces.
If the vehicle is still out on the previous reservation, we will move you to the next nearest available vehicle and you will be compensated for the inconvenience in the form of credit.
If it is not possible to move you to an alternative GoCar, GoCar CarSharing may give compensation of a taxi fare (up to €25 credit into your GoCar account).