Firstly make sure you are at the right car at the right time. Our app can guide you straight to the location of the car or van that you have booked. You can access the vehicle up to 5 minutes early and at any time after the start time of your booking.
To unlock the car, please use our app. Make sure you are at the vehicle, click “I found my car” on screen then you’ll be prompted to hold down the unlock button on screen. Open the doors and hop in!
The keys to your car are waiting for you inside. No need for keys in our push-to-start vehicles!
Open the glovebox and you’ll find them slotted into a keypad inside, just slide them out and you’re good to go! Remember to put the keys back in this slot to end your trip.
If you have any issues please use our Live Chat in-app.